Absolute help desk software solution for ticket, request, problem and call tracking

Help Desk element enables end-users to put forward issues tickets. It mechanizes quite a few key workflow tasks such as holder routing, acknowledging requester/technician notifications. This would result in improvement to support organization can realize higher levels of efficiency and keep everyone informed, provide better service, recover problem resolution times, share knowledge effectively and keep end-users happy.

Benefits of Online Ticketing System

•    repetition of attempt is reduced with a centralized solution repository
•    Successful sharing of knowledge improves overall productivity.
•    Client and the n users get consistent answers irrespective of the technician service to their demand.
•    Maintaining history of issues
•    Tracking the time also improves efficiency
•    Reduces the load on your Helpdesk